Remote Assistance

What's remote assistance?

Remote assistance allows an IT support professional to remote control your PC via a secure link over the internet. They will be able to see your screen and control your PC as if they are sitting in front of it.

This has revolutionised IT support – you can now phone in with your support issue and the IT engineer can take control of your PC and fix the issue before your eyes and while you are still on the phone. It’s not just for fixing problems though as we also use this for training - ‘how do I change the layout of a table in Word 2007’ is very hard to describe over the phone but very easy to demonstrate.

So you get immediate support – no waiting for an engineer to arrive, no following complex instructions over the phone. The engineer likes it too – he/she doesn’t have to move out of his comfy seat to help you or try and work out what’s happening on your PC from your description (‘The pointer thingie disappeared after I clicked on the icon that looks like a chicken on a bicycle and now it is just sitting there making a funny clicking noise’).

To summarise you get a faster, better service and as this drastically reduces the need for an engineer to visit you in person it probably is going to cost you less too!