Instant Messaging

We want to use Instant Messaging to stay in touch with our customers - can you recommend a good IM package?

Well this is really down to trying out a few and picking one you like. You do get Windows Live Messenger bundled with Windows so this is a good place to start. If you use a firewall to protect your PC or network you may need to ‘open a port’ to allow the messenger messages to flow between you and your internet connected clients.

The free IP phone package Skype also includes an instant messenger service – and if you and your client have suitable hardware you can make free phone calls or even video calls as well.